At ACE Tyres, we strive to provide high-quality products and services to our customers. However, if you are not satisfied with your purchase or need to cancel an order, we are here to assist you. Please read our policy on returns, refunds, and cancellations below.
1. Returns
1.1 Eligibility for Returns:
- Items can be returned within 14 days of receiving the goods.
- Products must be unused, in their original packaging, and in a resalable condition.
- Custom or bespoke items are non-returnable unless faulty or damaged.
1.2 Process for Returns:
- To initiate a return, please contact our customer service team at info@acetyres.co.uk or call 07814785683, providing your order number and reason for return.
- We will provide instructions on how to return the product to us. The cost of return shipping is the responsibility of the customer unless the product is faulty or incorrect.
1.3 Inspection and Refund:
- Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria.
- Refunds will be processed within 14 days of us receiving the item in its original condition.
- Any shipping costs are non-refundable unless the item was faulty or incorrect.
2. Refunds
2.1 Refund Processing:
- Refunds are typically processed via the original payment method. If you paid by card, refunds will be returned to the same card used for the purchase.
- Please allow up to 5-7 business days for the refund to appear on your bank statement.
2.2 Partial Refunds:
- In some cases, only partial refunds are granted, such as when:
- The item is not in its original condition or has been used.
- The item is returned beyond the 14-day return period.
2.3 Faulty or Damaged Items:
- If you receive a faulty or damaged product, please contact us immediately. We will arrange for an inspection and either a replacement or a full refund, including return shipping costs.
3. Cancellations
3.1 Cancelling an Order Before Dispatch:
- You can cancel your order at any time before it is dispatched by contacting us at info@acetyres.co.uk or by calling 07814785683.
- If the order is cancelled before dispatch, we will provide a full refund within 5-7 business days.
3.2 Cancelling an Order After Dispatch:
- If your order has already been dispatched, you may still cancel it, but you will need to return the item to us once it arrives.
- The product must be returned in its original condition, and the cost of return shipping will be the responsibility of the customer, unless the item was faulty or incorrect.
4. Exchanges
4.1 Product Exchanges:
- We do not offer direct exchanges. If you would like to exchange a product for a different item, please follow the return process to obtain a refund and place a new order for the desired item.
5. Non-Returnable and Non-Refundable Items
- Custom orders or items that have been specially made for you are not eligible for return, refund, or exchange unless faulty.
- Perishable items and items that have been used or damaged by the customer cannot be returned or refunded.
6. Contact Information
If you have any questions or need assistance with returns, refunds, or cancellations, please contact us at:
- Phone: 07814785683
- Email: info@acetyres.co.uk
- Address: 123 Peterborough Road, Peterborough, PE1 2AA